All you need is the music player we sent you, the power adapter, audio cable, network cable and your existing audio system.
We recommend that you put the music player near your audio system to avoid the long audio cables. Then plug the network cable into the socket on the music player as shown and connect the other end to your Internet network. The supplied power adapter should be plugged into the socket next to it.
There is also an output on the box that’s for your audio system – connect your audio system and the box with the supplied cable. When all cables are connected, the lamp on the front of the box will start to flash and eventually glow with solid light. When the lamp is lit, the music will play!
Are you not happy with the song selection?
All content in our music channels is carefully curated by full-time music editors. They make sure that the streams are regularly updated with the right songs based on definedmusic strategy. One channel usually contain thousands of tracks selected to fit within the sound, and those songs that are played the most over a period of time are replaced with new ones to ensure the best possible variation within the channel’s sound.
If you have questions or opinions about the content, please contact the person responsible for music matters at your company and we will help you further!
How do I adjust the volume?
The volume of our boxes is always set to a level designed to provide the best sound with your audio system. If you want to turn up or turn down the volume, it is done directly on your audio system. In this way you always get the best sound quality and can practically and easy be in control of the volume. If you want to be able to adjust the volume from a computer or other device, you can contact our support at firstname.lastname@example.org.
Why don't I hear any music?
Start by locating the player. Usually it is located close to the sound system or in an electric room / cable cabinet in the back office. In some cases it can be found at cashier desk. Note that the players may differ in design but they all have the same outputs in common.
If your music player is connected as instructed above and you still do not hear any music or if the music has suddenly stopped playing, then the first important step is to restart your music player. First, disconnect the power cord from the music player and then the network cable. Make sure the lamp on the front of the box goes out and then wait for 30 seconds.
It’s important to leave the music player without both power and network as it ensures that it retrieves all necessary information and restarts the processes.
After 30 seconds have passed, you can reconnect the network cable and then the power cable again. The music player will then start up again, and after a short while the lamp on the front of the box will shine a solid light – and the music will work again.
If the music player’s lamp shines in green/blue and you still do not hear any music:
This means that the music player is in online, but that the sound does not reach all the way out into your audio system. To isolate the error, you can connect a pair of headphones directly to the music player. Then, if you hear music playing as usual in the headphones, the music player works just fine, and that there is something wrong with the audio system. This is most easily done by contacting the person responsible for your audio system.
If the lamp on the box shines in red/flashes in blue:
This means that your music player cannot connect to the network and therefore will not play music. If other online devices connected to the same network work normally and can access the Internet then your recommended step is to try to connect the music player to another network port. By doing this, we can eliminate the issue that it has to do with a specific outlet on the player. If the music player still shines in red/flashes in blue, you can contact our support for further assistance at email@example.com. If you have a known network problem, contact your IT provider.
How does the Music in Brands service work?
The music player plays an online stream created by Music in Brands for your employer. The song selection and playlist updates are made on a regular basis by music editors who work according to a strategy that is put together with the brand or customer experience managers at your company. Each music channel is programmed to follow the rhythm of the day, with varying energy and tempo depending on time, weekday and national holidays. The idea of collaborating with an agency/professional provider is to use music as a marketing tool by doing so build a long-term brand perception, in the same way that companies have logotypes, certain colors, text fonts and work clothes.
If you have more questions about the content of the music channels, please contact the person responsible for music at your company and we will help you further.
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